Training sessions build on the assessments with principles and tools that are designed to help individuals:

• BECOME AWARE of what to improve from assessment feedback and development report

• LEARN research-based theory and real-life methods at workshops and online

• PRACTICE principles learned on the job, with a mentor, manager, and/or coach as support

• SHOW AND TELL: Managers who are “best in class” tell how they did it and how they teach their team to lead

Individual modules cover the key roles of a leader and are customized to each organization’s context.

• Problem Solver: Understanding context and navigating emotions and moods when making decisions in situations of uncertainty

• Role Model: Behavior that transformational managers adopt to become reputable leaders

• Team Builder: Hiring the right team members and supporting the behaviors team members need to adopt collectively to succeed

• Structure Creator: Skills managers need to effectively organize tasks, people, and communication

• Direction Setter: Leveraging the best of each team member’s skills to optimize the team’s performance

• Customer Champion: Behaviors that managers of “best in class” customer care companies adopt and the values these organizations reinforce through their practices and policies

Training includes techniques for incorporating Appropriate Confidence™ to elevate decision-making effectiveness, even in situations of disruption and uncertainty.